“All of our customers expect ever-increasing flexibility, accessibility and speed to manage their finances,” said NBT President and CEO
In the first quarter of 2020, NBT will introduce Zelle® within its mobile and online experiences to enable customers to make fast, safe and easy person-to-person (P2P) payments. In 2020, the Company will also launch a single platform for digital banking called Architect™ from
For small business clients, NBT will launch a new online loan application. Additionally, NBT will expand use of e-signatures and has started to offer small business loans where approval and funding occur swiftly in order to compete with other technology-enhanced lending platforms.
A best-in-class loan origination system will be implemented for all types of home lending in 2020. Encompass® by EllieMae® will support all customer-facing and bank processes to provide a streamlined experience for borrowers. The use of integrated services and e-signatures for home lending will make the process simpler and easier for customers.
Work is also underway to transform NBT’s commercial lending capabilities by streamlining and integrating commercial banking processes from end to end with the implementation of the industry-leading platform from the Company’s partner nCino.
“As the pace of change accelerates, we will continue to transform our company by focusing on the customer experience,” said NBT Executive Vice President and President of Retail Community Banking
Digital initiatives are continuing to enhance the employee experience at NBT as technology investments have enabled team members from across divisions and geographies to engage more easily. Moreover, process automation continues to drive productivity and eliminate inefficiencies while providing the opportunity to focus on higher-impact activities.
Watt concluded, “Our accomplishments to date and the digital initiatives we have planned for 2020 and beyond are evidence that a bank of our size, which is locally-focused and committed to fostering strong customer relationships, can also be the bank of choice for current and future customers as we deliver the experiences and convenience they are seeking in an agile manner.”
In addition to these significant digital initiatives, the Company’s
Advisory services are offered through
|Not Insured by FDIC or Any Other Government Agency
|Not Bank Guaranteed
|Not Bank Deposits or Obligations
|May Lose Value
Zelle and the Zelle related marks are wholly owned by
Joseph R. Stagliano
Executive Vice President and
President of Retail Community Banking
607.337.6239 / [email protected]
Florence R. Doller
Senior Vice President and
Director of Corporate Communications
607.337.6118 / [email protected]
Source: NBT Bancorp Inc.
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